The practice manager, Mrs Karen Sloan has an in-depth knowledge of the workings of the practice and has lived in the Newport area for many years. Please feel free to approach her with any queries you may have about administration, registration or suggestions to improve the efficient running of the surgery. SHE IS HERE TO HELP.
The IT department has become extremely important to all practices in the country and the head of IT, Jo Malpas and her team, carry out various tasks in order to ensure that the best services and information are available to patients.
Chris Plant and her team of receptionists have the unenviable task of running the surgery timetables and trying to fit dozens of requests for doctors’ appointments into a fairly tight schedule. If the doctor that you have requested is not available it may be that they are already heavily booked or may be away on an educational course or on holiday. The receptionist will do her utmost to make the next best alternative arrangement. They are there to help you – not to prevent you from seeing the doctor.
PLEASE REMEMBER THAT A SMILE COSTS NOTHING BUT MEANS EVERYTHING!
The secretaries are very rarely seen. They spend most of their days on the computer because the accuracy of their work and its presentation is essential for all communication between the hospitals and ourselves. Please note that all our staff are trained to keep all information about you strictly confidential.
A chiropodist for our diabetic patients visits the practice three times a month to cater for our patients’ needs. If you require the assistance of a chiropodist, please ask your doctor about this service