Linden Hall Surgery
 
For more information click on the title below:
GENERAL MEDICAL SERVICES
All practices are expected to provide the following essential services: Management of patients who are ill or believe themselves to be ill with conditions from which recovery is generally expected, for the duration of that condition including relevant health promotion advice and referral as appropriate, reflecting patient choice wherever practicable.

Management of chronic disease in the manner determined by the practice in discussion with the patient. General management of patients who are terminally ill. Practices are expected to provide continuous holistic treatment and care for all registered patients.

REGISTRATION PROCEDURES
If you wish to register with Linden Hall Surgery, please ask the receptionist for a medical form GMS1, or click here to download one, this will enable you to register with the practice.

At this practice, a patient can opt to see any GP of their choosing provided they are available at the time of request.

CLINICS
The practice has the following clinics running throughout the week:

Antenatal –– Asthma –– Child Health Surveillance –– Diabetes –– Coronary Heart Disease ––Well Woman –– Family Planning –– Immunization –– Minor Surgery

Please ask at reception for details of these clinics.

BLOOD RESULTS
Tel: 01952 822938
Monday, Tuesday, Wednesday, Thursday & Friday
11:30am – 1pm

Our nurses provide this service, but sometimes they can be delayed reaching the phone if an emergency occurs in surgery. There can be at times a huge demand upon this service, so please be patient and stagger your calls at intervals.

ADDITIONAL SERVICES

  • Cervical screening
  • Contraceptive services
  • Vaccinations and immunizations (non-childhood)
  • Childhood vaccinations and immunizations
  • Child health surveillance
  • Maternity services (excluding intra-parturn care)
  • Minor surgery procedures such as curettage, cautery, cryocautery of warts and verrucas and other skin lesions.

Any patient over the age of 16 who has been registered with the practice for three years or more, can request a consultation and the practice, without prejudice to its other obligations in respect of that patient, will provide such a consultation. Any patient over the age of 75 can request a consultation and the practice, without prejudice to its other obligations in respect of that patient, will provide such a consultation.

DISABLED FACILITIES
At our main surgery in Newport and our Surgery in Muxton we now have a lift for patients with limited mobility to reach the upper Doctor’s consulting room/treatment room. 
OUT-OF-HOURS SERVICE
Outside normal surgery hours are covered by NHS 111 and their telephone number is 111

PLEASE MAKE A NOTE OF THIS VERY IMPORTANT NUMBER so that it is easily obtained when required in an emergency situation.

This service is used every evening from 6.00pm until 8.00am the following morning and from 6pm on Friday until 8.00am on Monday morning.

When using this service you may be requested to attend at the Princess Royal Hospital to see a doctor. Alternatively, they may offer you advice on the telephone.

HOME VISITS
Please remember that the doctor can see four patients at the surgery in the time it takes to do one home visit, so please try to get to the surgery if you can. However, if you are seriously ill and cannot come to the surgery, you can request a visit by telephoning 01952 820400 before 10.00am. The practice manager or her deputy will ask for details of your illness to help the doctor.
REPEAT PRESCRIPTIONS
All repeat prescriptions are now computerized. On the right side of the prescription is a duplicate of the items you may re order. Please tear this off and keep it until you need to re-order. You can then either post it or deliver it to the surgery, clearly ticking which items you require. You may also fax your request on 01952 825149 (Newport) or 01952 606123 (Muxton). If you wish to telephone your repeat prescription please ring 01952 580350 this is the NHS POD (Prescription Ordering Direct) Service. The practice requires 48 hours in which to process your repeat prescription requests.
COMPLAINTS PROCEDURE

Linden Hall Surgery has a complaints procedure in operation whereby if you have a complaint regarding anything you see or hear in the practice you may feel free to contact Mrs Sloan, directly. Alternatively you may put your complaint in writing and this will be dealt with in a professional manner by Dr Waldendorf and Mrs Sloan.

The NHS Feedback and Complaints Proceedure
RIGHTS AND RESPONSIBILITIES OF THE PATIENT
The doctors and nurses endeavour to keep to time when conducting their consultations. Unfortunately, due to unforeseen circumstances, these will occasionally not run as they would wish. We do, however, expect patients to be on time for their appointments and also to show tolerance when they are occasionally kept waiting. The reception staff will always try to keep patients informed of any delays which may occur.
VIOLENT AND AGGRESSIVE PATIENTS
Violent and aggressive patients will not be tolerated in the practice, as the safety of other patients is paramount. Offending patients will be asked to leave the premises and will be taken off the list of their registered doctor.
DATA PROTECTION ACT
Under the Data Protection Act, any disclosure of information regarding a patient is not allowed without the patients’ written consent. Even the fact that a patient has attended the practice will not be disclosed (e.g. to relatives, friends etc).
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
CLINICAL COMMISSIONING GROUP
This practice is governed by: NHS Telford & Wrekin Clinical Commissioning Group Halesfield 6 Telford TF7 4BF Tel: 01952 580300
Out of Hours

Tel: 111

Newport

Opening Hours:
 Mon – Fri: 8.00am to 6.00pm
Extended Hours:

Mon:7:00am - 8:00am
Tues:7:30am - 8:00am
Wed:7:00am - 8:00am
Thurs:7:30am - 8:00am
Fri:7:30am - 8:00am
Tel: 01952 820400

Muxton
Opening Hours:
 Mon-Fri: 8.00am to 5.00pm
Tel: 01952 670060
Harper Adams
Opening Hours:
 Mon-Fri: 12.00am to 1.00pm
Tel: 01952 820400
Protected Learning

The surgery will be CLOSED from 1pm for the whole afternoon on the following date for Protected Learning for 2020:

Wednesday 25 November 2020

If you need  a doctor during this time call Shropdoc on Tel: 0333 222 66 55

Coronavirus

If you are attending Linden Hall Surgery for a consultation with a member of staff please respect the latest PHE Guidance and wear a face covering.

Coronavirus testing is now available to people with symptoms that are aged over 65; must travel for work or have a clinical referral from 111. These tests are only available to book via the Government website (either visiting a regional test centre or ordering a home testing kit) the web address is http://www.gov.uk/coronavirus and there is an option on that page "Testing for Coronavirus".

Information is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

Check if you have coronavirus symptoms

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

Advice for people at higher risk from coronavirus

What to do if you or someone you live with has symptoms of coronavirus

Get an isolation note

111 coronavirus service

Stay Alert

We can all help control the virus if we all stay alert. This means you must:

  • wash your hands regularly
  • work from home if you can
  • stay at home as much as possible
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)

Do not leave home if you or anyone in your household has symptoms.
Read more about what you can and cannot do

Coronavirus Symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 coronavirus service  to find out what to do.

Testing for Coronavirus

Testing is now open to any member of the public with COVID-19 symptoms by clicking here

Reviewed: 15.06.2020